Shipping & Digital Service Delivery Policy

CareerAidHub’s current products and services are delivered digitally. Customers should therefore not expect physical shipment of membership materials, opportunity listings, counselling services, mentoring services, or Career Accelerator Program deliverables.

Premium Opportunities Database access is delivered electronically through the customer’s registered CareerAidHub account.

After a payment has been successfully confirmed and the corresponding membership entitlement has been activated, eligible customers can access Premium Opportunities through their CareerAidHub account for the duration of the purchased plan.

The applicable access period begins according to the membership entitlement associated with the successful purchase.

The Career Accelerator Program is delivered through a combination of digital account access, structured professional support, mentoring, document assistance, application support, and related services described on the relevant CareerAidHub product page.

Following successful purchase confirmation, CareerAidHub may contact the customer through the registered email address or other contact details provided by the customer to coordinate onboarding and programme delivery.

Where Premium Opportunities Database access is included with the Career Accelerator Program, that digital entitlement is delivered through the customer’s CareerAidHub account in accordance with the applicable plan.

Counselling and consultancy services are delivered through scheduled professional sessions. Sessions may be conducted online through an appropriate video-conferencing or communication platform, or through another mutually agreed mode where applicable.

After a successful purchase is confirmed, CareerAidHub may contact the customer to arrange the session date, time, communication method, and any information required before the consultation.

Customers are responsible for providing accurate contact information and for remaining available through the email address or other contact information associated with their account.

Depending on the product or service purchased, delivery may be evidenced through one or more of the following:

• activation of digital access within the customer’s CareerAidHub account;
• appearance of an active service or membership entitlement on the customer dashboard;
• email communication confirming service availability or onboarding;
• confirmation of a counselling or consultancy appointment; or
• commencement of the agreed professional service.

A payment must be successfully processed and confirmed before a paid digital membership or professional service is considered activated, unless CareerAidHub has separately provided an authorised administrative access grant.

A payment that remains pending, unsuccessful, failed, cancelled, or otherwise unverified does not by itself constitute delivery of a paid product or service.

Customers are responsible for providing accurate registration, contact, and account information when purchasing CareerAidHub services.

If digital access or service communication is delayed because incorrect information was provided, the customer should contact CareerAidHub so that the account or delivery information can be reviewed.

If a successfully paid customer is unable to access a digital product or service because of a verified technical issue, CareerAidHub will investigate the issue and take reasonable steps to restore access or provide the applicable service.

Customers should provide relevant details such as the registered email address, product purchased, payment reference, and a description of the problem when requesting assistance.

Services requiring professional interaction, including counselling, consultancy, mentoring, or Career Accelerator support, may require scheduling between the customer and CareerAidHub.

Delivery timing may therefore depend on customer availability, mentor or consultant availability, the nature of the service, and the information required to begin the engagement.

Rescheduling and cancellation requests are handled in accordance with CareerAidHub’s Cancellation & Refund Policy.

Customers who have successfully purchased a CareerAidHub product or service but have not received the expected digital access or service communication should contact us.

Please provide the registered email address, product or service purchased, payment reference where available, and a brief description of the issue so that CareerAidHub can review the request efficiently.

CareerAidHub may update this Shipping & Digital Service Delivery Policy from time to time to reflect changes in products, service-delivery methods, payment processes, or operational requirements.

The version published on the CareerAidHub website will apply subject to applicable legal requirements.